This privacy policy explains how Dry Riser Testing North West ("we", "us", "our") collects, uses, and protects personal data when you use our website and booking platform.
Who we are
Dry Riser Testing North West is a fire safety testing company based at 5 Canon Court, Institute Street, Bolton, BL1 1PZ. We provide dry riser inspection and certification services to property owners and managers across the North West of England.
For data protection purposes, we are the data controller. You can contact us at info@dryrisertests.co.uk or by telephone on 07851 893170.
What data we collect
We collect the following categories of personal data:
- Account information: name, email address, and password (stored as a secure hash) when you register.
- Property information: address, number of floors, riser count, and access details you provide for properties you add to your account.
- Booking information: service type, preferred dates, purchase order numbers, and any notes or instructions you provide.
- Payment information: we use Stripe to process payments. We do not store full card numbers. Stripe's privacy policy applies to payment data.
- Communication data: messages sent through our booking platform between you and our team.
- Usage data: standard server logs including IP address and browser type, used for security and troubleshooting.
How we use your data
We use your personal data to:
- Provide and administer our testing and inspection services
- Process payments and issue invoices and certificates
- Send booking confirmations, test reminders, and service updates by email
- Allow our engineers to access property and access information needed to carry out their work
- Respond to enquiries and provide customer support
- Comply with our legal obligations, including fire safety record-keeping requirements
Legal basis for processing
We process your personal data on the following legal bases:
- Contract: processing necessary to provide the services you have booked.
- Legal obligation: retaining fire safety records as required by law.
- Legitimate interests: sending service reminders and maintaining the security and functionality of our platform.
- Consent: where we ask for your agreement before sending marketing communications (we currently do not send marketing emails).
How long we keep your data
We retain account and booking data for as long as your account is active and for a period of 7 years after the last transaction, in line with HMRC requirements and fire safety record-keeping best practice.
You may request deletion of your account at any time. Where we have a legal obligation to retain certain records, we will retain those records for the required period even after account deletion.
Who we share data with
We do not sell your personal data. We share data only with:
- Our engineers: who need property and access details to carry out booked visits.
- Stripe: our payment processor. Stripe's privacy policy.
- Our email provider: used to send transactional emails (booking confirmations, reminders, certificates).
- Regulatory authorities: if required by law or in response to a valid legal request.
Your rights
Under UK GDPR, you have the right to:
- Access the personal data we hold about you
- Correct any inaccurate data
- Erase your data (subject to legal retention requirements)
- Restrict processing in certain circumstances
- Object to processing based on legitimate interests
- Portability — receive your data in a structured, machine-readable format
To exercise any of these rights, contact us at info@dryrisertests.co.uk. We will respond within 30 days.
You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.
Cookies
Our website uses a small number of essential cookies required for the platform to function (session authentication). We do not use advertising or tracking cookies.
Changes to this policy
We may update this policy from time to time. We will notify registered users by email of any material changes. Continued use of our platform after changes are published constitutes acceptance of the updated policy.
Contact
For any data protection questions or requests, contact us at info@dryrisertests.co.uk or call 07851 893170.